Nordgreen - Global

If you have questions regarding order, shipping, delivery, products, warranty, return, exchange or want to learn how your watch works, please find answers here!

Nordgreen Help Center - Frequently Asked Questions

What kind of material is used for Nylon Straps?

Where are Nordgreen watches made?

What if my leather strap is too short?

Watch & Strap Length Measurements

Are your watches unisex?

Do you sell vegan straps?

Which movement type is used in Nordgreen watches?

What type of leather are the straps made of?

Are Nordgreen watches water-resistant and what is ATM?

What material do you use for the watch glass?

What materials are used for Nordgreen watches?

Can I use Nordgreen straps on other watch brands?

What batteries are used for Nordgreen watches?

Why we are proud of the Guardian

How does an automatic watch work?

What materials are used for the Guardian?

Is the Guardian waterproof?

What is the buy-back program?

What is the warranty period and policy of the Guardian?

💚 THE GUARDIAN

Video guide on mesh strap adjustment

Time & Date Change (Pioneer)

Time & Date Change (Philosopher)

Video guide on link strap

Align the chrono second-hand (Pioneer)

How to measure time with your chrono second-hand (Pioneer)

Calendar date issue

How do I use Pioneer chronograph?

How do I change the straps?

How can I best take care of my leather strap?

How can I clean my mesh strap?

Can I use all Nordgreen straps on all Norgreen watches?

How do I replace my battery?

How do I start the watch?

INSTRUCTIONS

⌚WATCH & STRAP INFORMATION

What payment options do you accept?

How can I redeem a discount code?

My discount code does not work

How to use Freestrap code

Was my payment successful?

Can I cancel my order?

Why have I not received an order confirmation by e-mail?

How can I get an invoice?

Is my payment information safe?

I received an additional invoice / suspicious message. Is my personal information not leaked?

Can I change my order?

Can I create my own bundle set?

Do you offer gift wrapping?

How can I order a strap?

💰 ORDERING & PAYMENT

What is your shipping policy?

How long does delivery take?

How much does shipping cost?

Which countries do you ship to?

How can I track my order?

My tracking link does not work

Will I have to pay any additional taxes or duties?

Can you ship to a P.O. box?

Can I pick up my package from a pick-up point?

The tracking states that my parcel has been delivered, but I have not received anything yet. What do I do?

What should I do if I have not received my package yet?

When will my order be shipped？

🚛 SHIPPING & DUTIES

What is your return policy?

How can I get a return label?

I received wrong or damaged products - what do I do?

When will I receive my refund?

How can I return my order?

🔄 RETURN & REFUND

What is expected battery life ?

What is not covered in the warranty?

Is there a warranty?

My watch is losing time - what do I do?

How can I get my Nordgreen watch repaired?

What is the warranty policy?

🔧 WARRANTY & REPAIR

Create an account

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How can I verify whether my watch is a real Nordgreen watch?

Do you offer engravings and/or personal notes to orders?

When will you get products back in stock?

Do you have solar watches?

How can I get in touch with Nordgreen?

📁 OTHER QUESTIONS

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Categories

⌚WATCH & STRAP INFORMATION

💰 ORDERING & PAYMENT

🚛 SHIPPING & DUTIES

🔄 RETURN & REFUND

🔧 WARRANTY & REPAIR

📁 OTHER QUESTIONS