💰 ORDERING & PAYMENT

What payment options do you accept?

You name it - we take it. American Express, Diners, MasterCard, Visa, PayPal. For country specific payment options, please see list of payment options when checking out.

How can I redeem a discount code?

At the checkout page, there is an option to "apply the gift card or discount code". Simply enter your code and the amount will be subtracted from your order total. Please be aware that the discount code cannot be applied at your shopping cart, and...

My discount code does not work

At first, we would like you to confirm whether an error exists. Please go to the last check-out stage, where you can add the discount code once again. The first 'stage', a.k.a. shopping cart, where you have your items in the basket does not...

How to use Freestrap code

We are so sorry to hear that! You potentially have an error simply because you did not choose any strap which would be added to your order. 1. Choose a watch with a strap combination. 2. Add an extra strap own your choice. 3. Apply FREESTRAP code...

Was my payment successful?

Once your payment and order are confirmed, we will send you an order confirmation email. Also, when the order is shipped, a shipping confirmation with shipping details will be sent. The email will include a tracking number which you can use on the...

Can I cancel my order?

In case, you changed your mind and want to cancel the order, you can send us a cancel request to us if the order hasn't been shipped yet. Please find our automated order management on top of the help center or in the chat widget. If your order has...

Why have I not received an order confirmation by e-mail?

No confirmation email yet? Don't panic. Sometimes our emails take a couple of minutes to be sent or other times they, unfortunately, land in the "promotions" or "spam" folder. You might also have ordered with another email address than you usually...

How can I get an invoice?

Your confirmation of the purchase is your order confirmation mail. However, if you need an invoice for tax purposes, please reach out to us at [email protected] and we will send the needed invoice asap.

Is my payment information safe?

Yes, it's very safe. We promise. Your transaction and payment information under the protection of Adyen. Adyen is one of the biggest and most secure payment companies in the world. They insure safe cryptation and very very strict bank standards.

I received an additional invoice / suspicious message. Is my personal information not leaked?

We are taking good care of all your contact information and payment information. Your transaction and payments information is protected by Adyen, which is one of the biggest and most secure payment companies in the world. However, should you have...

Can I change my order?

In case you changed your mind and want to change the order, you can send us an order change request to us if the order hasn't been shipped yet. Please find our automated order management on top of the help center or in the chat widget. If your order

Can I create my own bundle set?

In case there is no bundle you want, you can also add a watch and straps of your own choice in your basket. This way you ensure to create your own bundle with a bundle discount. The watch and straps will come together in a gift box.

Do you offer gift wrapping?

Yes, we do. You can choose to add gift wrapping in the shopping cart. Here is an example on our desktop version: And here is an example on our mobile version:

How can I order a strap?

If you already have a watch and want to buy a new strap only, you can definitely do so! You can simply put the desired strap in the basket and go to checkout, just like when you order other items. Just make sure to choose the right size. If your watc