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🚛 SHIPPING & DUTIES

What is your shipping policy?

Thank you for looking into shopping at Nordgreen!. Your order will be packed and shipped within 1 working day after the payment is made. The delivery takes as follows. EU countries: Upon purchasing your order, you will be able to select the following

How long does delivery take?

Your order will be packed and shipped within 1 working day after the payment is made. The delivery takes as follows. EU countries: Upon purchasing your order, you will be able to select the following shipment options: - Postal Delivery (4-7...

How much does shipping cost?

Standard shipping is 3.99 USD (or the equivalent amount converted into your currency). At checkout, you are able to select other delivery options and review the prices for each option.

Which countries do you ship to?

Nordgreen ships worldwide except from the following countries: India & Mexico

How can I track my order?

We send you an order confirmation with tracking number to your email address. You can also track your order by using our automation order management system. You can either find it on the top of the help center top page or by clicking the chat...

My tracking link does not work

We are sorry for the confusion! Once our warehouse creates a shipping label, you immediately receive the tracking link. Usually, there are no issues with the tracking, and the concern is that it becomes active once it is on the way to you. Please...

Will I have to pay any additional taxes or duties?

EU members are not expected to pay any duties or taxes fee. The rest may be a subject to import duties and taxes, which are levied once a shipment reaches your country. This is not relevant for the EU, JP, AU, SG and US. The United Kingdom has now...

Can you ship to a P.O. box?

Unfortunately, not. At this point of time, our couriers are not able to deliver to P.O. Boxes, Army Post Office (APO), or Fleet Post Office (FPO). In case you ordered to any of these destinations, your order will be on hold until you be able to...

Can I pick up my package from a pick-up point?

Yes, it should be possible. Once the courier has made their first delivery attempt, please contact them with your tracking number and request a delivery to a pick-up point near you.

The tracking states that my parcel has been delivered, but I have not received anything yet. What do I do?

Please make sure to check all the possible places where the package can be delivered, such as mail box, garage, delivery box etc. If you still cannot find the order, you can either directly contact the carrier or us at [email protected] and...

What should I do if I have not received my package yet?

If you have received your tracking number, we encourage you to contact your courier. Your carrier will have more precise information about the status of the delivery. If you have not received your tracking number, please contact us...

When will my order be shipped?

Your order will be packed and shipped within 1 business day. Please be aware that our warehouse is closed during weekends and Danish public holidays.