Nordgreen

<p>We are sorry to hear that you have received a wrong order. You can either get in touch with us at hello@nordgreen.com and we will provide you with further instructions, or alternatively, you can simply send an inquiry for an exchange in our return center. Go to <a href="https://nordgreen.returnscenter.com/" rel="noopener noreferrer" target="_blank">Return Center</a>. You need your order number and the email address you used for the order, you will get further instructions there.</p>

We are sorry to hear that you have received a wrong order. 
You can either get in touch with us at hello@nordgreen.com and we will provide you with further instructions, or alternatively, you can simply send an inquiry for an exchange in our return center. Go to Return Center.
You need your order number and the email address you used for the order, you will get further instructions there.

I have received the wrong product/size - what do I do?

🔄 RETURN & EXCHANGE

What kind of material is used for Nylon Straps?

Where are Nordgreen watches made of?

What if my leather strap is too short?

Watch & Strap Length Measurements

Are your watches unisex?

Do you sell vegan straps?

Which movement type is used in Nordgreen watches?

What type of leather are the straps made of?

Are Nordgreen watches water-resistant and what is ATM?

What material do you use for the watch glass?

What materials are used for Nordgreen watches?

Can I use Nordgreen straps on other watch brands?

Video guide on mesh strap adjustment

Time & Date Change (Pioneer)

Video guide on link strap

Align the chrono second-hand (Pioneer)

How to measure time with your chrono second-hand (Pioneer)

Calendar date issue

How do I use Pioneer chronograph?

How do I change the straps?

How can I best take care of my leather strap?

How can I clean my mesh strap?

Can I use all Nordgreen straps on all Norgreen watches?

How do I replace my battery?

INSTRUCTIONS

⌚WATCH & STRAP INFORMATION

Is the jewelry waterproof?

How is the Nordgreen Jewelry responsible?

What are the measurement of the jewelry?

How can I take good care of my jewelry?

Do you have warranty on the jewelry?

💎 JEWELRY INFORMATION

Do the sunglasses have UV protection?

What are the measurements of the sunglasses?

Do you offer a warranty on the sunglasses?

How can I take good care of my sunglasses?

Are the sunglasses waterproof?

What materials are used for the sunglasses?

Are the sunglasses also made in a responsible manner?

How long do sunglasses last?

🕶 SUNGLASSES INFORMATION

Why we are proud of the Guardian

How does an automatic watch work?

What materials are used for the Guardian?

Is the Guardian waterproof?

What is the buy-back program?

What is the warranty period and policy of the Guardian?

💚 THE GUARDIAN

What payment options do you accept?

How can I redeem a discount code?

My discount code does not work

Freestrap discount does not work

Was my payment successful?

Can I cancel my order?

Why have I not received an order confirmation by e-mail?

How can I get an invoice?

Is my payment information safe?

I received an additional invoice / suspicious message. Is my personal information not leaked?

Can I change my order?

Can I create my own bundle set?

Do you offer gift wrapping?

💰 ORDERING & PAYMENT

What is your shipping policy?

How long does delivery take?

How much does shipping cost?

Which countries do you ship to?

How can I track my order?

My tracking link does not work

Will I have to pay any additional taxes or duties?

Can you ship to a P.O. box?

Can I pick up my package from a pick-up point?

The tracking states that my parcel has been delivered, but I have not received anything yet. What do I do?

What should I do if I have not received my package yet?

When will my order be shipped？

🚛 SHIPPING & DUTIES

What is your return policy?

How can I get a return label?

Return instruction: drops off or arrange a collection from home

I have received the wrong product - what do I do?

When will I receive my refund?

How can I Return or Exchange my order?

How can I exchange to a different product?

What is expected battery life ?

What is not covered in the warranty?

Is there a warranty?

My watch is loosing time - what do I do?

How can I get my Nordgreen watch repaired?

What is the warranty policy?

🔧 WARRANTY & REPAIR

Create an account

Login to your account

Where can I try Nordgreen watches?

How can I verify whether my watch is a real Nordgreen watch?

Do you offer engravings and/or personal notes to orders?

When do you get products back in stock?

📁 OTHER QUESTIONS

I have received the wrong product - what do I do?Updated 2 months ago